Managed Services

Managed Services

Business Need

A Chemical major company is specialized in creating fragrances for fine fragrance and cosmetics looking for outsourcing their end-to-end IT requirements to enhance their Productivity and improve the cost efficiency.

Challenge

No dedicated internal IT team to manage day-to-day operations and look at strategic and technological advancements. Impacting their productivity, performance and user’s satisfaction.

Solution Offered

Developed 8x5 onsite, offsite (Remote)and 24x7 round the clock on-call support under Managed Services model for their System, Network, Datacentre equipment’s, Business applications and End-user IT support. We have provided IT Service desk support services to log the calls and our selected support engineers from our IT Managed Services group then sent onsite as when required.
By utilizing our Managed Services, client has improved their business focus, better productivity, cost savings and efficiency in our service by establishment of SLAs, strong communications, and well-developed processes.

Technology Stack

Cisco, Ruckus and Juniper

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