Field Services - INNOVATIQ

At Innovatiq, we understand the critical importance of maintaining uninterrupted operations in today’s fast-paced digital landscape. That’s why we offer comprehensive breakfix support services to swiftly address any technical issues that may arise within your organization’s IT environment. Our dedicated team of skilled technicians is equipped with the expertise and tools necessary to diagnose, troubleshoot, and resolve a wide range of software, hardware, and network-related issues.

Our breakfix support process begins with proactive monitoring of your systems to identify potential issues before they escalate into larger problems. In the event of an incident, our technicians are available around the clock to provide timely assistance and minimize downtime. Whether it’s resolving software glitches, replacing hardware, or restoring network connectivity, Innovatiq is committed to delivering prompt and effective solutions to keep your business running smoothly. With our reliable breakfix support services, you can have peace of mind knowing that your IT infrastructure is in capable hands.

Why Innovatiq Managed Services

Extensive Talent
Network

Our IT Staffing and Managed Services boast an extensive network of highly skilled and qualified IT professionals, ensuring that we can quickly identify and onboard the best talent to meet your specific project or staffing needs.

Customized Solution Design

We work closely with your organization to understand your unique staffing requirements and business objectives, allowing us to design customized solutions that address your specific talent needs and align with your strategic goals and priorities.

Proactive Support and Management

Our Managed Services provide proactive monitoring, maintenance, and support for your IT infrastructure, ensuring optimal performance, reliability, and security while minimizing downtime, disruptions, and security risks.

Why Innovatiq?

Key benefits

What Services We Offer?

Hardware
configuration

Our hardware setup service entails the meticulous configuration of the physical components comprising your IT infrastructure. Whether it's setting up servers, workstations, networking equipment, or other essential hardware, we ensure seamless integration and optimal performance to support your business operations effectively.
Digital cybersecurity and network protection concept. Virtual locking mechanism to access shared resources. Interactive virtual control screen with padlock. Businessman working at laptop on background

Trouble Shooting
and L1 Support

Customers reach out via phone, email, or our online ticketing system, and our support process begins. Our L1 support technician logs the request, capturing key details and conducting an initial assessment. Using established troubleshooting methods, the technician aims to diagnose and resolve the issue remotely while providing regular updates to the customer.
motherboard, electric, technology-232515.jpg

Hardware
installation

Our comprehensive services encompass the unpacking, installation, setup, and testing of hardware devices. From the initial unboxing to the final testing phase, we ensure that your hardware is seamlessly integrated and fully operational
network cabling installation, structured cabling, network cabling-7483084.jpg

Hardware
Replacement

For hardware issues, our approach involves troubleshooting to identify the root cause of the problem. Once the issue has been diagnosed, we proceed with spare replacements as necessary, ensuring that your hardware is promptly restored to optimal functionality.
handshake-close-up-executives (1)

Support

We provide seamless coordination and support with vendors to ensure smooth operations of your IT infrastructure. We ensure that all necessary support and maintenance activities are carried out promptly, minimizing downtime and maximizing the performance of your IT systems
business, technology, city-5475661.jpg

Service Desk

Clients gain a strategic advantage with Highpoint as their dependable single-source partner for uptime maintenance, network management, preventive care, and helpdesk services, supported by resident engineers. Our comprehensive services reduce IT complexity and optimize operations with skilled experts, ensuring predictable costs. With proactive 24/7/365 onsite and remote support from our experienced team, clients enjoy peace of mind.
aerial-view-business-team (1)

Comprehensive Services

Our field services cover providing warehousing of components and seamless replacement of components without own logistics and transportation services. Clients doesn’t need to look for multiple sources for different services where they can achieve cost effectiveness while reducing the time and effort.