OUR THREE CATEGORIES OF MANAGED IT SERVICES
Strategy and program management
We begin every relationship with a comprehensive audit to understand your current computing environment. Once we complete the audit, we present you with a document outlining our findings and recommendations for addressing gaps and risks.
- Assigned executive sponsor
- Assigned technical account manager
- Initial network audit, analysis and recommendations
- Regular strategy meetings
Infrastructure management and technical support
All the planning in the world won’t help you if you don’t have a solid foundation. Our Network Operations Center (NOC) proactively maintains and tunes your network to keep everything running in top shape.
- Infrastructure management
- Proactive system and software maintenance
- Networking – local and remote support
- Critical hardware, service and system monitoring
Proactive and reactive support
Relationships are our top priority. You will be assigned a dedicated Technical Account Coordinator, a senior member of the Innovatiq team who will act as your primary point of contact and advocate for your success. You’ll also be supported by an experienced team of systems engineers and network professionals who provide 24/7 onsite and remote support.
- Assigned account specialist
- Ongoing account management
- Help Desk
FUTURE – FOCUSED
Solving immediate tech issues will patch holes today, but a short-term solution doesn’t set you up for future success. We work with you to create a fool proof technology roadmap that serves your business now AND in the future.